What can I expect from the event?

The PACA Production of Disney’s Frozen is a magical, heartwarming stage musical that brings the beloved story of Arendelle to life. Audiences can expect stunning visuals, powerful vocals, dazzling costumes, and unforgettable songs including “Let It Go,” “Do You Want to Build a Snowman?” and “For the First Time in Forever.”

This family-friendly production follows sisters Elsa and Anna as they discover the true meaning of love, courage, and acceptance. With an outstanding cast, sweeping orchestration, and theatrical magic on stage, Frozen is an enchanting experience for children, families, and musical theatre lovers of all ages.

Where is the experience located?

The experience takes place at The Concourse Theatre, Chatswood, Sydney.

Does the experience take place in an indoor or outdoor venue?

This event is held indoors in an air-conditioned theatre.

How long does the experience last? (only the number)

The experience will last approximately 2 hours and 30 minutes, including a 20-minute intermission.

Will food and beverage be available on site for purchase?

The venue has a bar and kiosk offering snacks and refreshments before the show and during intermission.

Is there parking available?

The Concourse car park offers paid onsite parking with direct lift access to the venue.
The car park entrance is located on Ferguson Lane via Archer Street.

More information can be found here:
👉 https://www.theconcourse.com.au/visit/parking/

Accessible parking is available within The Concourse car park and nearby streets.

Height restriction: 2.2m.

Will there be additional sessions?

Please check the full event schedule to see when other tickets will be available. Please note that shows can sell out fast, and there may not be tickets available!

Is there a dress code?

No, but please feel free to dress up in your favorite Frozen costume!

Will there be interaction with the performers?

Limited interaction with the performers may occur during matinee performances only.
No interaction is included in evening performances.

Will there be merchandise for sale?

No, there will be no merchandise available for sale at this event.

Where can I get tickets?

In the Fever App, available on Google Play and the Apple Store
On the Fever website

Can I purchase tickets at the door?

If available. We recommend booking in advance to avoid disappointment.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking “Transfer Tickets” on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Do I need to print my ticket?

You can find your ticket in the “Tickets” section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.

I can’t find my ticket. What should I do?

You can view your ticket in the Fever app, within the Tickets section. If you don’t have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Can I change the date of my ticket? Are refunds allowed?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed, except as required under Australian Consumer Law.
For more information, you can consult our T&C.

Can I make a group booking?

Yes, group bookings are available. Please contact Fever for availability and assistance.

Do you offer press passes?

Yes, press passes are available subject to approval. Media enquiries should be directed through official channels.

Do I need to arrive at the start of my scheduled session?

Yes. We recommend arriving early to allow enough time to be seated and comfortable. Late entry may be permitted for up to 10 minutes after the show has started.

Can I bring animals? Are service dogs allowed?

Animals are not permitted at this venue, except for registered assistance animals. If you will be attending with an assistance animal, please contact the venue in advance to ensure appropriate arrangements can be made.

Is the venue accessible?

Yes, the venue is accessible and offers designated accessible seating. Wheelchair-accessible seats must be booked using the appropriate ticket type and are subject to availability.

What are the prohibited items at the experience?

Smoking and vaping are prohibited. Other prohibited items include:

• External alcohol

   

• Hot food or hot beverages

   

• Glass items

   

• Audio or video recording devices

   

• Drugs and drug paraphernalia

   

• Flammable items

   

• Lasers or torches

   

• Professional cameras

   

• Selfie sticks or tripods

   

• Promotional or unauthorised materials

Do you offer carer tickets?

Yes. Guests requiring assistance may apply for one complimentary carer ticket, subject to availability. Please contact Fever support with appropriate documentation to arrange this.

Is the experience accessible for deaf/visually impaired people?

Unfortunately, this experience is not specifically accessible for deaf or visually impaired patrons.

Will there be strobe lights?

No strobe lighting will be used. However, atmospheric haze and theatrical lighting effects will be used during the performance.

Are there chairs available? Can I be seated during the experience/exhibition?

This is a seated experience, so seating will be available for every guest.

Will restrooms be available on site?

This venue has restrooms—please ask our staff on site for indications.

Can I take photos or record the experience?

No. Photography, filming, or recording of any kind during the performance is strictly prohibited.

Is there a Lost & Found?

Please ask the venue staff on site if they have found your belongings. If you are unable to enquire on the day, you may contact the venue directly for further assistance.

Is coat check available?

No, this venue does not offer a coat check service.

Is there an age requirement?

All ages are welcome. Children under 16 must be accompanied by an adult.